If you are unsure of the service you want or are unsure what to schedule, we are more than happy to book a consultation for you with one of our stylists. You can book a variety of consultations using our online booking service or call and speak with our very knowledgeable front desk.

Wallace Rae has an outstanding reputation for delivering superb service. However, there may be that occasion where either a miscommunication occurred, or a service provider was simply unsure of how to achieve the desired results.

Please know and understand that we need to hear about these types of situations. Your feedback allows our stylists to continually grow as professionals. In nearly every situation, the issue can be easily resolved once the service provider better understands your expectations.

Therefore, please let us know about any problems immediately, either in person or by calling the front desk and asking to speak with a manager, who will happily rectify the situation.

To ensure your satisfaction, you may return any product for exchange only within 30 days of purchase. Styling tools are final sale, with the warranty provided by the manufacturer.

If you are running late, please call to notify us, rather than by text or email. We may be unable to give you the full service time. However, we will do our best to accommodate you, and please understand that your appointment may need to be rescheduled or adjusted so that we stay on schedule for the convenience of other guests.

Your reservation is confirmed via emails and/or SMS text messages or by phone. As a courtesy, if you must cancel or reschedule your reservation, please provide a 24-hour notice so we may offer the time to another guest.

We reserve the right to charge a fee for same-day rescheduled or canceled reservations or "no-show" appointments. Hair extensions, and keratin smoothing treatments require a 48-hour reschedule notice. We reserve the right to require pre-payment for services scheduled for those with a no-show appointment history.

Upon making your reservation, we require a valid credit card number to hold any service valued at $75 or higher, or for multiple services. Your card will be verified, but will not be charged except in the case of a no-show or cancellation within the 24-hour time frame. We are PCI compliant, and your credit card number is safely encoded. Same-day no-show or canceled appointments may be charged up to 100% of the scheduled service fee.